This Privacy Policy informs you about the type of Personal Information that we collect, and how we use, share, retain and protect it. Here you can also read more about how you can exercise your rights to privacy. We made an effort to list everything clearly, so please read this Privacy Policy and our Cookies Policy carefully and in full.
Packator GmbH (“we”, “us”, “our”, “Packator”) offers the transport of courier, express and postal consignments via third party couriers. The company is based in Berlin, Germany and operates in the whole Country.
Do not hesitate to contact us if you have any questions, you can find us at
Packator GmbH
Alt-Moabit 91
10559 Berlin
User: A person or entity that registered to our Service.
Lead: A person who contacted us via email, chat, phone or form to either get more information about the company, the product or our solution, to request information about a booking or to get an estimate.
Visitor: A person who visits our Websites
Website: Any Website managed by us, that either provides information about our Service or enables visitors to book a delivery.
This section covers the Personal Information we collect from registered Users. In this section, “you” and “your” refers to the registered User. Visitors and Leads can see the way we collect and process their Personal Information in the section below.
We collect your Personal Information in order to effectively offer you our Service, and we use it and process it in accordance to our Terms of Use and this Privacy Policy. This information is either optional or mandatory.
This Information is provided directly from you upon registration, when requesting a delivery or when getting in touch with us via email, chat, phone or using one of our forms.
By providing us with this Information, you agree to us collecting and processing it, as well as using it for the purpose it’s intended, in accordance to our Terms of Use and this Privacy Policy.
All Users need a Packator Account to use our Service, and are asked to provide Personal Information such as name, email address, password, company name and phone number. This information is required in order to register to Packator.
In order to place an order, we ask you to provide us with your billing address, as well as your payment information (credit card or PayPal account). For more information about how we manage your billing and payment information, refer back to our Third Party Services section
To successfully perform a courier delivery, we require some information like pickup and delivery addresses, contact information, telephone number and any order-specific data.
When you contact us with questions or request, you provide us with some Personal Information, such as your name, your email address, your phone number or information about your business.
When you interact with our Websites, we may use cookies and other tracking technologies to automatically collect some Information about your device and use of our Service. You can read more about this below and in our Cookies Policy.
We collect and use this information with the sole purpose of improving our Websites and Service, quickly and effectively solve any issue that may come up, help you to make the most of our Service and show you relevant advertising.
We may automatically collect information about the hardware and software you use to access our Websites, such as:
When you interact with our Service, we may collect usage data like:
We may use the Personal Information we collect for multiple reasons, but always in accordance with our Terms of Service and this Privacy Policy.
This gives you access to your reserved area, where you can see, manage and create your shipments, as well as see and manage your data and preferences.
When ordering a courier or transport service, we collect and use your personal data only to the extent necessary to fulfill and process your order and process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to do so will mean that no contract can be concluded. Processing takes place on the basis of Art. 6 (1) lit. b GDPR and is necessary for the fulfilment of a contract with you. Your data will not be passed on to third parties without your express consent. Excluded from this are only our service partners who we need to process the contractual relationship or service providers whom we use in the context of order processing.
Service providers are courier partners, individual couriers, parcel service providers, shipping service providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts and IT service providers. In all cases we strictly observe the legal requirements. The scope of data transmission is limited to a minimum.
This enables us to invoice and charge you, and send you information about successful or outstanding payment, notify you about problems about your payment method or reminding you about your payments.
This includes messages about your account and login information, as well as updates about your orders.
This includes replying to your inquiries and requests, sending support emails and provide you with information to help you use our Service.
We send newsletters, e-mails and other electronic notifications containing advertising information (hereinafter referred to as "newsletters") only with your consent or a legal permission. The registration to our newsletter takes place in a so-called double opt-in procedure, where you will receive an email after registration to confirm your subscription.
You can revoke your consent at any time by clicking on the unsubscribe link added at the bottom of any newsletter or from your account area.
We may use your Personal Information to understand your preferences, improve the usability of our websites, track errors and bugs, and offer security.
To offer you a tailored and pleasant experience, we may use your Personal Information to save your preference and load our websites accordingly.
We use cookies and other tracking technologies to gather Personal Information about you, with the purpose of improving our service and offer you advertising online.
You can read more about cookies and other tracking technologies in our Cookies Policy.
After complete processing of the contract, the data will initially be stored for the duration of the warranty period, then under consideration of statutory, in particular tax and commercial retention periods and then deleted after expiry of the period if you have not agreed to further processing and use.
This section covers the Personal Information we collect from registered Leads. In this section, “you” and “your” refers to a Lead or a Visitor. Users can see the way we collect and process their personal information above.
We collect your Personal Information in order to effectively assist you and improve our offering, and we use it and process it in accordance to our Terms of Use and this Privacy Policy. This information is either optional or mandatory.
When contacting us, you are requested to provide us with some Personal Information voluntarily, to enable us to answer to your needs.
This information may include:
When you interact with our Websites, we may use cookies and other tracking technologies to automatically collect some Information about your device and use of our Service. You can read more about this below and in our Cookie Statement.
We collect and use this information with the sole purpose of improving our Websites and Service, quickly and effectively solve any issue that may come up, help you to make the most of our Service and show you relevant advertising.
We may automatically collect information about the hardware and software you use to access our Websites, such as:
We may use the Personal Information we collect for multiple reasons, but always in accordance with our Terms of Service and this Privacy Policy.
This includes replying to your inquiries and requests, sending support emails and provide you with information to help you use our Service.
We send newsletters, e-mails and other electronic notifications containing advertising information (hereinafter referred to as "newsletters") only with your consent or a legal permission. The registration to our newsletter takes place in a so-called double opt-in procedure, where you will receive an email after registration to confirm your subscription.
You can revoke your consent at any time by clicking on the unsubscribe link added at the bottom of any newsletter.
We may use your Personal Information to understand your preferences, improve the usability of our websites, track errors and bugs, and offer security.
To offer you a tailored and pleasant experience, we may use your Personal Information to save your preference and load our websites accordingly.
We use cookies and other tracking technologies to gather Personal Information about you, with the purpose of improving our service and offer you advertising online.
You can read more about cookies and other tracking technologies in our Cookies Policy.
After complete processing of the contract, the data will initially be stored for the duration of the warranty period, then under consideration of statutory, in particular tax and commercial retention periods and then deleted after expiry of the period if you have not agreed to further processing and use.
In addition to the right to be informed about your Personal Information and how we process it, which we strive to achieve with our Privacy Policy, you are provided with the following rights.
We strive to ensure that your Personal Information accurate and up to date. For any information, to request editing, deleting or updating your information, please contact legal@packator.com.
You can object or restrict processing of your Personal Information in accordance to the GDPR. You can do so by contacting legal@packator.com.
You can request to obtain and reuse your Personal Information for their your purposes across different services by contacting legal@packator.com.
If you consider that our processing of your Personal Information is not lawful, you have the right to lodge a complaint with a supervisory authority.
In order to offer you our service, we use and share some of your Personal Information with some Third Party Services, who may use your Personal Information only within the boundaries of our agreements with them, and consistently with this privacy policy.
We use Braintree to safely manage credit card and PayPal payments on the website. Braintree stores your Information (including payment method) in their Braintree Vault, and uses is to process payments so you don’t need to re-enter it before every payment.
We use the G Suite to receive and send emails (Gmail), to write documents and spreadsheets (Google Drive) and track metrics (Google Data Studio) that may include your Personal Information, such as name or contact information, or information about your shipments.
We use eKomi to ask and gather your feedback about our service, and enable other potential customers to get an idea about the quality of our product.
We use FastBill to create lawful invoices and receipts, and manage payment statuses. We share with FastBill your billing information and information about your orders to create invoices for it.
We use Intercom to keep track of all customers using our system, track when you log in and place an order on our website and communicate with you via email or chat.
We use Mandrill, a product of Mailchimp, to send you all account and order related emails. In order to perform that action, we share with them information like your email address and other Personal Information, as well as information about your orders.
We use Onfleet as one of our disposition programs. Drivers use Onfleet to create and track delivery orders, and for this we share information about the order with the application, just as far as it’s required to perform the order.
We use PayPal to process PayPal payments on the website.
We use Slack for fast and direct internal communication. When supporting you, we may exchange some of your Personal Information to discuss specific cases and find solutions fast.
We use Webflow to manage our packator.com / packator.de website. The content of the website, as well as the form submissions, is hosted by Webflow.
We use Twilio to send you SMS updates about your orders. For this, we may share your phone number, contact information and information about your order.
We may use Typeform to offer personalised booking forms or contact form. The data that you entered there is stored by Typeform in accordance with their Privacy Policy.
